Contact Us
Have questions? We're here to help. Reach out to our customer support team.
Phone Support
Email Support
We typically respond within 24 hours
Our Office
Boston, MA
Visit us during business hours for in-person support
Frequently Asked Questions
How do I track my order?
Once your order is processed, you'll receive an email confirmation with tracking information for your tickets. You can also contact us directly for order status updates.
Are your tickets guaranteed authentic?
Yes! All tickets sold through Higs Tickets are 100% authentic and guaranteed valid for entry. We back every purchase with our 100% Buyer Guarantee.
What if an event is cancelled?
In the event of a cancellation, you will automatically receive a full refund. We'll notify you by email and process your refund within 7-10 business days.
Can I return my tickets?
Due to the nature of ticket sales, we generally cannot accept returns unless an event is cancelled or postponed. Please review our refund policy for more details.